Operations & Systems
Systems, SOPs & Business Automation
Systemise business operations through SOP design, process improvement and automation-first workflows.
- ✓ 12 weeks · 47 lessons
- ✓ 12-month access
- ✓ AI Business Tutor
- ✓ Activates automatically after ICICI Bank confirms payment
- ✓ Bank financing assistance
Questions first? Talk to the Business Counsellor · See all 47 lessons
What you will work on
- ✓Systems thinking for owners
- ✓Writing SOPs people actually follow
- ✓Automation and tools
- ✓Operating rhythm and delegation
- ✓Applied practice, case studies and revision
Who should consider it
- •Founders, MSMEs, professionals and learners interested in the relevant business pathway
- •Programme selection should match the learner's business stage and implementation goal
Full curriculum
10 modules · 47 lessons
Every core lesson follows the same teaching flow: what you need to know, a step-by-step method, a worked Indian business example, a ready-to-use template, common mistakes, a 20-minute action task and a prompt for the AI Business Tutor.
Start here — How to get results from this programmeOrientation, key terms, your baseline, the learning method and the completion standard.7 lessons
- Start here 01 — How this programme works🔒
- Start here 02 — Key terms in plain language🔒
- Start here 03 — Your business baseline🔒
- Start here 04 — The learning method: read, apply, measure🔒
- Start here 05 — First-week action workbook🔒
- Start here 06 — Progress checklist and completion standard🔒
- Start here 07 — Keeping your knowledge current🔒
Module 1 — Systems thinking for ownersSee your business as a small set of processes instead of a list of people, find where time, errors and cash leak, and decide what to systematise first and what to keep human.4 lessons
- 01 — Why your business stalls when it depends on you, and what a system really isFree preview
- 02 — Mapping your business as eight core processes🔒
- 03 — Finding bottlenecks and choosing your first three processes🔒
- 04 — Standard work vs judgement work: what to systematise and what to keep human🔒
Module 2 — Writing SOPs people actually followTurn what is in your head into standard operating procedures your team can and will follow: pick the right format, write one in an hour, build in quality checks and error-proofing, and keep SOPs alive through training, audits and version control.4 lessons
- 05 — Choosing the right SOP format: checklist, step list, flowchart or video🔒
- 06 — Writing a usable SOP in 60 minutes🔒
- 07 — Quality standards, checklists and error-proofing that stop repeat mistakes🔒
- 08 — Training, adoption and version control: keeping SOPs alive🔒
Module 3 — Automation and toolsChoose a lean tool stack that fits your size, then automate the repetitive work around customers, internal approvals, inventory, orders and cash so your team spends its time on work that needs people.4 lessons
- 09 — Building a lean tool stack without over-buying software🔒
- 10 — Automating customer communication on WhatsApp: replies, confirmations, reminders and reviews🔒
- 11 — Automating internal work: forms, sheets, alerts, approvals and simple AI assistants🔒
- 12 — Inventory, order and cash automations: stock alerts, order tracking, payment reminders and reconciliation🔒
Module 4 — Operating rhythm and delegationInstall the operating rhythm that lets the business run without you in every conversation: role-based dashboards, a tight weekly and monthly review, clear delegation and decision rights, and a 90-day systems plan for growing without chaos.4 lessons
- 13 — Building a one-page dashboard: the numbers each role owns daily, weekly and monthly🔒
- 14 — Running a 45-minute weekly operating review and a monthly business review🔒
- 15 — Delegation and accountability: roles, decision rights and when to hire an operations manager🔒
- 16 — Scaling without chaos: capacity planning, launch playbooks and your 90-day systems plan🔒
Applied practice, case studies and revisionWorked scenarios, common mistakes and a timed mock3 lessons
- Systems, SOPs and business automation: worked case studies and applied scenarios🔒
- Systems, SOPs and business automation: common mistakes, misconceptions and self-check Q&A🔒
- Systems, SOPs and business automation: revision sheet and self-test with answer key🔒
Deep-dive units — Advanced operationsOptional advanced units for owners ready to go deeper: lean operations, onboarding and service playbooks, procurement, complaints and warranty, compliance and documents, HR systems, data security, and moving from spreadsheets to an ERP or CRM.8 lessons
- Lean Basics for Small Firms: 5S, the Eight Wastes and Flow🔒
- Client Onboarding and Service-Delivery Playbooks for a Consistent Experience🔒
- Vendor Scorecards, Purchase Orders and Approval Limits🔒
- Complaints, Returns and Warranty Systems That Protect Margin🔒
- Compliance Calendar, Licence Register and Record Retention🔒
- HR Systems for Small Teams: Hiring, Onboarding, Attendance, Appraisals, Exits🔒
- Small Business Data Hygiene: Backups, Account Security and Scam Awareness🔒
- Outgrowing Spreadsheets: Choosing and Rolling Out an ERP or CRM🔒
Assignments and self-testFive self-marked assignments that turn the programme into real systems in your own business, from a process map and SOPs to a live automation and a two-week operating rhythm, followed by a 15-question self-test.5 lessons
- Assignment 01 — Process map and bottleneck report for your business🔒
- Assignment 02 — Write, test and publish three SOPs with checklists🔒
- Assignment 03 — Implement and document one working automation🔒
- Assignment 04 — Build a dashboard and run the weekly operating review for two weeks🔒
- Assignment 05 — Self-test: 15 questions on systems, SOPs, automation and operating rhythm🔒
Practice Lab — Build your operating systemFour hands-on labs that build your business operating system step by step, from a full process inventory to a tested SOP and a live customer message flow, ending with a capstone dashboard, review cadence and 90-day systems plan.4 lessons
- Practice 01 — Build your process inventory and priority matrix🔒
- Practice 02 — SOP sprint: write, test and train one SOP in a week🔒
- Practice 03 — Automate one customer communication flow end to end🔒
- Practice 04 — Capstone: dashboard, review cadence and your 90-day systems plan🔒
Programme guide — Plan, decide and reviewStudy plan, decision framework, accuracy protocol and the 30-day review.4 lessons
- Programme guide 01 — Map, outcomes and study plan🔒
- Programme guide 02 — From concepts to decisions🔒
- Programme guide 03 — Accuracy: verifying rules and figures🔒
- Programme guide 04 — 30-day review and next steps🔒
Unlock all 47 lessons with 12-month access and the AI Business Tutor.
Enrol now · ₹12,999Before you choose a programme
Which programme should I choose?
Choose a focused programme for one defined business problem. Consider Growth Partner when you need to work across several business functions over the year. The free Business Diagnostic and the Business Counsellor can help you narrow it down.
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ZELVU Business does not offer instalments or EMI: every programme fee is paid in full, upfront. If you would like a bank or NBFC to finance the fee, apply on the Fees & Bank Financing page. The lender assesses your application, completes KYC and shows its own loan terms before you sign; if it approves, it pays ZELVU the full programme fee, your programme unlocks for its full access period, and you repay the lender under its agreement. Approval is the lender's decision and is not guaranteed.
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What is the difference between learning pace and access period?
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Run the Business Diagnostic if you are not sure which pathway matches the current constraint. If your needs move across several functions, compare the Growth Partner 12-month all-access programme.
One-time fee
₹12,999